EC Travel and Tours - Booking Policy

1. PAYMENT TERMS

• A partial payment of ₱6,000 per person is required to reserve a slot.
• The remaining balance must be settled on the day of departure.
• Unsettled balances may result in automatic cancellation of your booking.

2. BOOKING CONFIRMATION

• A Booking Confirmation will be sent after payment.
• If you do not receive it, please contact us immediately.

3. CANCELLATION TERMS

• More than 15 days before the trip: Full refund of the partial payment.
• 15 to 7 days before departure: Refund minus ₱2,000 administrative fee, or option to transfer your slot to another guest.
• Within 7 days before departure: Strictly non-refundable.
• No-show: Strictly non-refundable.
• Medical or emergency reasons: 50% refund of partial payment with valid medical certificate or proof of emergency.

4. FORCE MAJEURE / UNFORESEEN EVENTS

• In events beyond our control (severe weather, natural disasters, government restrictions, etc.):
• The trip may be rescheduled, or
• Refunded minus ₱2,000 for non-recoverable expenses.

5. CANCELLATION BY EC TRAVEL AND TOURS

• If EC Travel and Tours cancels due to safety or operational issues, full refund of the partial payment will be given.
• We are not responsible for additional personal expenses (e.g., flights, hotels).

6. CHANGES TO ITINERARY OR SERVICES

• We may adjust routes, schedules, or activities due to weather conditions, coast guard or government restrictions, technical or mechanical issues, strikes, shortages, disturbances, or other events beyond our control.
• No refunds or compensation will be provided for itinerary changes made for safety or operational reasons.

7. REBOOKING POLICY

• Rebooking to another date is free of charge if requested before the trip and subject to availability.
• We will try our best to assist with last-minute rebooking based on weather and capacity.
• Reducing the number of guests in a group booking will be treated as a partial cancellation.

8. WEATHER-RELATED CANCELLATIONS

• If departure is delayed or cancelled due to weather or coast guard restrictions, an alternative departure may be offered the next day.
• If conditions remain unsafe, rescheduling may be offered for up to three (3) consecutive days.
• If you decline available options, ₱2,000 will be retained and the remaining balance refunded.
• If the coast guard denies departure for all offered days, ₱2,000 will be retained and the rest refunded.

9. ELECTRONIC DEVICES AND PERSONAL BELONGINGS

• EC Travel and Tours is not liable for loss, damage, or malfunction of gadgets or personal items due to water exposure, submersion, or other unforeseeable incidents at sea.
• Waterproof bags will be provided to guests prior to the trip.
• Guests are required to place all electronic devices, valuables, and important items inside the provided waterproof bags at all times during the activity.
• Failure to properly secure personal belongings shall be at the guest’s own risk, and no liability will be assumed by EC Travel and Tours.

10. INSURANCE

• Guests are strongly encouraged to secure travel insurance covering medical emergencies, trip cancellations, and loss of belongings.

11. LIMITATION OF LIABILITY

• EC Travel and Tours is not liable for lost or damaged belongings, injuries, illnesses, accidents, delays caused by third-party providers, or missed flights or personal travel issues.
• Our maximum liability is limited to the amount paid for the affected service.

12. ACCEPTANCE OF TERMS

• By booking with EC Travel and Tours, you confirm that you have read, understood, and agreed to all terms stated above.